Talk to a Real Person
Have a question about a room? Need help with your listing? We're here to help you skip the hassle.
Common Questions
Quick answers to our most frequent inquiries.
How do I know a listing is real?
We manually verify landlords and encourage video tours. If a listing looks too good to be true, our team investigates it immediately.
Are there any hidden booking fees?
No. We believe in radical transparency. The price you see is the price you negotiate with the host.
How do I list my own spare room?
Click on the "Properties" tab and select "List a Room." We'll walk you through our verification process.
What if I have a conflict with a host?
Contact us via the form above with your booking ID, and our mediation team will step in to help resolve the issue.